I cannot mount the share from Dashboard. Of course I checked and compared the settings on both Drobo’s and Windows systems. I've got three new Macs that can't read my external (Drobo) hard drive! If you don't see it, then you mis-configured the iSCSI network, or you forgot to unplug the USB cable (happened to me..). Hi Clappi77, thanks for starting this threat, glad to read your problem is solved too. My volume is 4 TB total, across four disks; with 2TB usable. So problem solved! (possibly via diagnostic logs, but would be best to not run any dashboard repair or to genearate logs just yet in case there is a particular stage to run at) - in case out of support there is also i belive a pay-per-incident option available if you would wish too. When I tried to use Disk Utility’s First Aid, it seemed to work, but there was a message “invalid content in Journal”. I’ve tried backing Dashboard down to 2.6.4 and I’ve tried various reboots of the PC, network/router, Drobo, and re-applying the latest firmware to the Drobo. =), Looks like you're using new Reddit on an old browser. I’m out of support. The same laptop (different WiFi, nothing altered) had no problem finding DroboB on my dad’s network. Install Dashboard Windows. Still wondering why changing shares caused the Drobo to disappear…, hi clappi, what can you actually see in dashboard regarding your shares and users etc? Bear in mind i'm running Windows 10 Technical Preview in VMware; this probably won't work if you are running Win10 on its on on a rig. Off topic: maybe someone should talk to the SyncBack-people to help out with a Drobo-solution now that Crashplan no longer works?.. Method 1. He reset Windows, and now the Drobo won't connect. Yesterday, I discovered my computer no longer sees either one. There is no web interface like other NAS have, and there is no way to configure it from Linux natively. Back at home, my laptop found DroboA in an instant. Drobo Downloads for Legacy Products To ensure optimal performance and to take advantage of the latest features, set your Drobo device to automatically check for software updates. I tried: - Disabling AVG Enhanced Firewall (Windows Defender Firewall is off) - Disabling Nord VPN - Restarting the computer after disabling AVG Enhanced Firewall and Nord VPN You can immediately select them as a volume for your backup source. Renaming the share worked! The app did not work and could not even see the Drobo. Additionally a manual update of the Drobo firmware can […] checking with different machines (all Windows 10); connecting Drobo 5N directly to pc/ laptop; checking workgroup name (never touched it, so its the standard name: WORKGROUP); checked this (and other) forum and tried even the Mac solutions just in case. Ensure the Drobo lights are in a good status . Looking at File Explorer on the Home computer I see the Drobo listed under Network and it … That worked like a charm. Also, on this switch is a printer and a Drobo 5N2 NAS. I've tried Disk Manager, and the drobo shows up in there, as Disk 4, but I see no way to mount it or whatever I need to do to make it accessible. The following instruction is valid for older versions of UFS Explorer up to 8.6. Any ideas? I used my laptop at home and had no problem finding DroboA on my own network. Uh oh. 2. Too bad I missed that thread, but I will treasure it! Given that it works perfectly under MacOS, I'm going to assume that it's hfs+, which Win10 File Explorer won't see on its own without the boot camp hfs+ driver, and I have no idea if that will even work with a USB-connected HDD (given that the operating system is interfacing with the USB controller rather than the HDD's controller. I can try attaching it directly to my PC to take the router out of the picture. In the old situation DroboB had two shares: one share for backup from DroboA, one share for personal use. The computer is a macbook pro 2017, the one with the USB C connectors only, and it's a relatively new 5c, which works perfectly on the mac (catalina) side of things. The rebuild took approximately 10 minutes. I will copy all data and reset the Drobo as a last ditch resort if 10.9.2 does not fix this. can you see any firewall or log entries, that might show if a particular network action is being blocked? The LEDs on the unit are all good and I can ping the unit via IP (can’t via host name for some reason). However Drobo Dashboard can not see it via thunderbolt 3 on Windows 10. It shows the share with an empty checkbox in the Mount column. To draw the situation: I bought 2 Drobo 5N to create a backup construction using Crashplan: one for me (DroboA), one for my dad (DroboB). And, I can’t disconnect it. Ben runs a Drobo 5N, but after he updated Windows 10 to the 1803 update, he started having trouble with it. For me, it seems clearly an issue with the NAS and how it is exposing things to windows 10 … If you are having trouble installing Drobo Dashboard check to ensure you have Administrator privileges on your computer. if you can do that though, please remember to rub out any sensitive/serial numbers etc before uploading to play safe. My Drobo 5N seems to be working fine with respect to the dashboard, but for some reason as of a few weeks ago it no longer shows up in Windows Network (Win10) and I cannot mount the share I have on it. What happens if you try to mount the share from within the Dashboard? if you fixed things currently, that is good, though in case you have a problem in future, it might be worth trying to be adding or changing user settings like you wanted before, but to only make 1 change at a time, and then shutting down via dashboard, and rebooting the computer and drobo? Services such as Device Registration, Updates and Drobo Apps are limited. Protect a Drobo. The LEDs on the unit are all good and I can ping the unit via IP (can’t via host name for some reason). A few weeks ago I added 4 shares and 3 users on DroboB. Drobo 5N FW: 3.5.12 [8.96.86249]. I have been searching in foruns and a lot of people are talking about this Windows 10 bug. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. He even tried to use the image backup and it didn't work. He even tried to use the image backup and it didn't work. Also, ehy windows 10 is not able to negociate the prompt for user/password when accessing my NAS despite I set the "Authenthification" to "Local Users" in NAS . During the rebuild the Drobo was flashing the lights in orange and green. Maybe that’s what caused the problem? For some reason I never noticed this message before, but at the bottom of the Shares screen I see the following: “The Drobo server is not accessible. I've tried Disk Manager, and the drobo shows up in there, as Disk 4, but I see no way to mount it or whatever I need to do to make it accessible. After resetting the Drobo I first added the new shares (OK after each share), and then applied user/pw (also OK after each). (i seem to remember some cases in the past where certain changes needed to be made only 1 change at a time to have the change committed, and some other users were able to modify the share, to get a fix, as mentioned below: http://www.drobospace.com/forums/showthread.php?tid=145097 Right click on Network to and select Map Network. When looking for attached hard drives, USB flash drives or CD and DVD drives using Windows Explorer, you may notice that some drives are not seen in Windows Explorer or the drive may disappear after a short time or when Windows resumes from Sleep or Hibernation. (in dashboard, is there also a dhcp setting enabled?). The Drobo FS is fixed at SMBv1, there is no way to change this on the Drobo. In latest Windows 10 builds the problem has been fixed. The proccess of data recovery is demonstrated using UFS Explorer Professional Recovery as an example, yet, it can also be performed with the RAID or Network RAID Edition of UFS Explorer starting from version 8.0. Ben runs a Drobo 5N, but after he updated Windows 10 to the 1803 update, he started having trouble with it. Upgrade Windows 10 to the latest version. Get additional support here and create a Ticket with our support team. When I check it to mount the drive, it tries for a while and then gives up with “Drobo Dashboard could not mount this share.” This was how I always used to mount shares on the Drobo. But File Explorer doesn't show it, there's no way to access the files on the drobo. It’ll give a disconnected icon and a Windows message that it’s no longer there. If this is … PC: Win10 with all latest updates as of 4/2. Fantastic, thank you Paul! To troubleshoot you can SSH to your ESXi host and do a VMKPING command to see if the Drobo's LAN port reply to the command… Episode 1504 ( 1:22:29) Ben from Memphis, TN. The Drobo FS is SMBv1. Drobos that directly connect to your computer--DAS and iSCSI SAN devices like the 5C, 5D3, 8D, and B810i--do not need additional setup. When running windows, I have drobo dashboard installed (the newest one), and it finds and displays the drobo just fine. https://myproducts.drobo.com/article/AA-01864. But File Explorer doesn't show it, there's no way to access the files on the drobo. (drive lights are green, power light is green, and capacity lights unchanging) Ensure you are using the latest Drobo Dashboard and the Drobo is on the latest Firmware. Open Windows File Explorer. Also for reasons I'll detail below I've not connected my NAS but rather a common folder so that I can transfer stuff between my rig & windows 10 in VMware. Where do I go from here? The DHCP setting in the Dashboard is enabled and matches what the router says about the Drobo. And losing the data is - of course - not an option…, Update: after some backups using ownCloud client, I reset the Drobo and all shares showed nicely in the Windows network. General Troubleshooting: Applies to all Drobo units: If Drobo Dashboard still does not discover the device, reboot the Drobo. Adding Drobo to Retrospect as a source is easy. When running windows, I have drobo dashboard installed (the newest one), and it finds and displays the drobo just fine. Remove the drives from the box of your Drobo. I am having the exact same issue with my DROBO 5N. If the NetBIOS settings weren’t the problem, let us look at the advanced … The problem "Network does not show computers", appears in Windows 10 versions 1709, 1803 & 1809. Dashboard: 3.0.0 [88901] Now, once done, you should see the iSCSI targets which are the LUNs on the Drobo device. If you have not set your computer IP address to static, it can works fine in a local network but sometimes may cause issues when the network server changes, such as Windows 10 network credentials access is denied, so you are suggested to use a fixed IP. Looking at the enumeration it provides it appears as a custom SCSI device (though I kinna suspect there is a Marvell controller behind that). To install the Drobo Dashboard on a Windows machine: 1. This can … Leo says that Microsoft changed the way it handles the network stack in 1803, and it may require extra drivers from Drobo to fix it. I might also try the HFS drivers, but they seem to have a bit more limited functionality. As always, we recommend following best practices, which include backing up your data prior to installing the latest firmware. I’ve had some weirdness with my 5N2 and Windows 10. For additional information, see: Run the Dashboard install file downloaded in the previous step. I tried disabling all VPN, firewall, and AV software and I’m still unable to mount the share. for ewahl67, can i check if you are having mainly a mounting issue, or if you are also seeing that message about an internet connection too? Click Finish and you are done. From that moment, Windows (on 3 different machines, including my laptop) couldn’t find DroboB. Out of curiosity. Thanks for your help and your reply. Enter Drobo Name or Drobo IP Address then Share Name. ah cool thats great both for clappi (who may be ClappiNG their hands right now with joy) (Drobo Dashboard > Tools > Check for Updates) I can't see them in Network but I can see them in Drobo Dashboard. NOTE: If using Windows 10 and the Drobo FS, B800FS, SMBv1 is not installed by default on Windows 10. We use our old 2nd gen Drobo as local backup, using SyncBackFree (only usable if Windows sees both machines). After downloading, double-click the Drobo Dashboard Installer to launch it. The way I do it know is not possible. Drobo Dashboard: cannot add Drobo IP address manually. Press Windows + X at the same time and choose Network Connections. Please make sure you have Internet connection.” I definitely have an internet connection. SMB version 2 should be enabled by default on your Windows 10 installation, but you can check using these steps: Open Start . Insert all drives and let it rebuild. Apple, please coordinate with Drobo! My other PCs don’t experience this. The Drobo instead appears as an unsupported SCSI device. I’ve tried several cables now and direct attached the Drobo to the PC and it still does not show up in Network. Oh well, no big deal. Windows Home Server doesn't see the actual capacity of the drive. Follow up - I was able to get HFS Explorer working, which is better than nothing. All seemed the same. Hopefully we can get this corrected soon. 2. Check the Sharing Settings. from computer location to computer location, and from a drobo location to another location on same drobo. If not, follow Drobo Dashboard Discovery Troubleshooting. I asked the same of Drobo. I could see it in both Disk Utility and Drobo Dashboard, but other than that I could not access the contents. However, you can enable SMBv1 on Windows 10, there are some resources online that show you how to do this. Windows 10 Home and the Drobo dashboard *used to connect* and show a networked Drobo 5N and a Drobo 5N2. I have a network with 4 notebooks, 3 android mobiles, 2 WD external ethernet hard drive, 1 WDRV Live. 1. A pop up will appear asking you to choose the language for installation. (possibly event logs too if accessible). Crashplan remains working, DroboDashboard shows the Drobo and everything seems fine, all users (including the newly added) can access DroboB through DroboAccess and DroboPix. Installing Drobo Dashboard on Windows. Also, the shares each had their own username/password (different than the first single share), and Windows seems to have some problems with that. Leo says that Microsoft changed the way it handles the network stack in 1803, and it may require extra drivers from Drobo to fix it. Manually Mapping by Drobo Name and Share Name: If you are still unable to mount your share, check the following: 3. The Drobo will start up and if the Drobo is recognized by the Drobo Dashboard you got lucky. Both shares were connected to a different user. Press question mark to learn the rest of the keyboard shortcuts. Go to the Start 5D page and download the Drobo Dashboard installation file for Windows. My Drobo 5N seems to be working fine with respect to the dashboard, but for some reason as of a few weeks ago it no longer shows up in Windows Network (Win10) and I cannot mount the share I have on it. I’m not sure if this message has just always been there or not. The computer can not see even itself. if you are able and willing, it might be worth trying just temporarily to disable antivirus and firewall, just to see if it makes any immediate difference, though i would first shutdown and reboot everything before trying this, just as a test. I have a couple Drobo 5N's attached to a switch and then to my network. In Windows both were visible and accessable under Network. However, if I mount shares from within Dashboard, it all works (consequently, the only way to disconnect is to mount from within Dashboard, how weird is that?). It's only when it's enabled in Windows 10 is when I can see and use them. I know you can enable SMBv1 in Windows 10. thanks for trying that and for more info clappi, Though I think it might be an option to completely reset DroboB, set it all up again (with all new users and shares) and then let Windows give it a try, I didn’t try that yet, because I can’t find a way to reach the content on DroboB to manually back it up. I’d have to imagine if the cable or router was bad I wouldn’t be able to see things properly in the Dashboard, as that also relies on data coming over the cable. See the video for an overview of setting up a backup source. The Drobo Dashboard knows better, of course: He reset Windows, and now the Drobo won't connect. Choose the drive letter you want. What file system is your Drobo volume formatted as? Hopefully it also works for others. Ah of course, had forgotten about that. (please see this thread and all linked pages too as i have not had this problem or tried this fix myself), i forgot to post a link before, though in case you did want to create an out of support ticket here is a page with more info for you too: I’m using two DroboPro FS units, and the only way to manage them is to use Drobo Dashboard for Windows or OSX. To me, this negated a hardware problem and I was left with troubleshooting the file system. Hi Paul. (is there any chance of a screenshot, uploaded to imgur or similar with a link to it here?). Same issue here, but only after I added 3 new users and 4 new shares. hi clappi, would you be able to try another cable when you get a chance, (just in case the cable had a problem), and also to try plugging it directly to the computer, (just in case a router or hub is causing a problem) to see how things go? Removing them and returning to the old situation didn’t work. 1. After upgrade to Windows 10, when I click to "Network" (On Windows Explorer left panel), I can not see nothing. and for ccauser too. The solution johanl provided is one to remember! For older versions of UFS Explorer up to 8.6. New comments cannot be posted and votes cannot be cast, I have a drobo, may as well have a reddit for it. I can access the printer from both computers, and I can access the NAS from the "Home" computer but not the "Pro". :([hr]. I run Windows 10 via Boot Camp, which works really well on this computer. It thinks I have 16 terabytes of space available. Press the power toggle button on the Drobo once... Make sure that you are using the latest version of Drobo Dashboard and Drobo firmware: Drobo Software Updates. hi ccauser, (its nice to see another person here using a tool from the syncback range) also for clappi Thinking back, I changed the shares from 1 up to 5, without OK’ing the changes after each share. Yes, it’s hfs+. If I manually map a network location, it doesn’t stay mounted. This only happens on the system that runs Dashboard. Hi Paul, How to fix a NAS Drive NOT VISIBLE on Network Windows 10.So your NAS drive has disappeared from your network? if you are also still within support, it might be worth raising a ticket with the support team, as they may be able to better ascertain if something needs repairing. i think drobo and the 2 bright sparks behind synback would be a perfect fit for something in future… and i do a lot of syncbacking between a mixture of ways on windows: Powered by Discourse, best viewed with JavaScript enabled, Unable to see Drobo in Windows Network or mount shares, http://www.drobospace.com/forums/showthread.php?tid=145097, https://myproducts.drobo.com/article/AA-01864.
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